Frequently asked questions
Everything you need to know about booking, paying and visiting Medic Care Direct.
Appointment booking
You can book online using our appointment request form, call us on 020 3773 0111, email info@mediccaredirect.co.uk, or walk in to the clinic at 62 Station Road, North Harrow.
Please bring your ID, any relevant medical records or test results, and a list of your current medications so that your doctor has all the information they need to look after you.
Yes, we accept walk-ins, but please be aware that wait times may vary depending on the time of day.
Our standard appointments are 15 minutes, which is usually enough time for most health concerns. If you need more time, we also offer 30-minute appointments.
You can reschedule your appointment free of charge up to 24 hours before your appointment time. However, if you need to reschedule less than 24 hours before your appointment or 48 hours for nurse services and health screens, you may lose any pre-payment costs. If you need to cancel your appointment, you can do so up to 24 hours before your appointment time and receive a refund minus a small administrative fee.
Yes! We offer same-day telephone/video GP appointments, as well as video consultations for patients who prefer to consult with a doctor remotely. If a face-to-face appointment is necessary, we can also accommodate that.
Services
Our GPs can help with a wide range of health concerns, including minor injuries, chronic medical problems, common health complaints, sports injuries, wound care, weight management, and more.
Membership plans start from £15 per month and include consultations, a health screening check, free prescriptions and free referrals, depending on the plan. See all plans on our membership page.
Yes, Patients are welcome to bring a friend or family member to their appointment if they wish. However, please note that for certain procedures or consultations, we may require the patient to be alone with the doctor.
Yes! We offer home visits for patients who are unable to visit our clinics due to medical reasons. Please contact us to arrange a home visit appointment.
Payments
While we do not currently accept insurance, we offer affordable pricing and a range of payment options, including cash, card payments, and bank transfers, to ensure that healthcare is accessible for everyone. Please note that payment is due at the time of the appointment.
As mentioned above, we do not currently accept insurance, but we offer affordable pricing and a range of payment options to make healthcare accessible for everyone.
Popular questions
Monday and Thursday 9am to 8pm, Tuesday, Wednesday and Friday 9am to 6pm, and Saturday 10am to 3pm. We are closed on Sundays, when phone and home-visit services are available. Walk-in waiting times vary through the day.
We welcome feedback from all of our patients. You can leave a Google review, message us on social media, or email info@mediccaredirect.co.uk with your comments and suggestions.
Between them, our clinicians speak a number of languages besides English, including Tamil, Sinhala, Malayalam, Hindi, Urdu and Telugu. Let us know when you book and we will try to match you with a clinician who speaks your language.
Yes! We understand the importance of continuity of care, and we will do our best to accommodate your request for a specific doctor.